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RETURN POLICY

Returns 

 

If for some reason you don't love your Queen U products you may return your items for a full refund or exchange. Returns must be made within the first 30 days from the delivery date. Items must be returned in its original packaging alone with the invoice or receipt. 

 

STEP 1

Attach the enclosed return label to the package and drop it off at the nearest post office.

STEP 2

A $4.99 processing fee applies to all USA and Canada returns. A $8.99 processing fee applies for all international returns. The return shipping cost will not be covered by Queen U Cosmetics please save your return tracking number. 

STEP 3

Please allow 1-2 business days once Queen U has received the returned package to process your return. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.

QUALIFICATIONS

  • Returns must be shipped out within 30 days of your package being delivered.
  • The items must be mailed back in its original packaging along with invoice or receipt.
  • FINAL SALE: Any product marked as 'final sale' is final and cannot be returned.
  • The Lash Book, Mascara, Lash Coating/Sealant and Lash Cleansers are FINAL SALE items. No exchanges/returns can be processed for these products.
  • Flat rate shipping of $8.99 applies on all international orders outside of the US and Canada.
  • All orders are shipped from our warehouses located in the United States on the same or next business day from the date the order is placed.

APPROXIMATE DELIVERY TIME

USA

1-5 business days

Ships with: 
USPS

https://www.usps.com/

canada

2-7 business days

Ships with: 
USPS

 https://www.usps.com/

INTERNATIONAL

7-15 business days

Ships with: 
USPS

https://www.usps.com/

* For international orders, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

TRACKING YOUR ORDER

Once your payment is approved, you will receive an e-mail when your order has been processed (may take up to 48 hours). You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to check the journey of your Queen U product.

Important note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show.

COURIER CONTACT INFORMATION

USPS: Call +1 800 275 8777

 

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