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QUEEN U COSTOMER SATISFACTION

QUEEN U COSTOMER SATISFACTION 

If you don't love your product, return it! We want you to be happy with your products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund in the first 30 days from the delivery date. All that we ask is for you to return the item in its original packaging along with your invoice or receipt.

*For international returns see FAQ tab below.

STEP 1

Attach the enclosed return label to the package and drop it off at the nearest USPS Store.

STEP 2

A $2.99 processing fee applies to all USA and Canada returns. A $6.99 processing fee applies for all international returns. The return shipping cost will not be covered by Queen U Cosmetics please save your return tracking number. 

STEP 3

Please allow 1-2 business days once Queen U Cosmetics has received the returned package to process your return. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.

QUALIFICATIONS

  • Returns must be shipped out within 30 days of your package being delivered.
  • The items must be mailed back in its original packaging along with invoice or receipt.
  • FINAL SALE: Any product marked as 'final sale' is final and cannot be returned.
  • The Lash Book, Mascara, Lash Coating/Sealant and Lash Cleansers are FINAL SALE items. No exchanges/returns can be processed for these products.

Flat rate shipping of $6.99 applies on all international orders outside of the US and Canada.

All orders are shipped from our warehouses located in the United States on the same or next business day from the date the order is placed.

 

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